![TMS013](https://thepodcastfactory.com/wp-content/uploads/2015/12/TMS013.png)
Don’t you just LOVE getting handwritten thank-you notes and cards? Especially this time of year, it’s such a delight to open an envelope and find a little personal touch inside. In today’s episode, Robin & I got to talking about how it’s personal touches like these that can make or break a relationship with a customer. Check it out below!