Jonathan Rivera | Results Leader.FM
Experience vs Service with Nathan Schock
We’re obsessed with great service. Because clients want big results, fast results… and they want you to do all the work, right?
Not quite.
As it turns out, “great service” does one thing: it degrades you into a forgettable commodity.
So if you can’t compete on service, what can you do to stand out from the competition?
Compete on experience instead!
Today’s guest Nathan Schock shows you how to get brag-worthy results for your clients by providing a great experience instead of good service.
In this episode, you’ll discover how to become unforgettable to your clients and stand out from a sea of service-focused competitors.
Listen now!
Show highlights include:
- Why providing good service to your clients makes them forget about you (1:06)
- The “Starbucks” method for charging ten times as much as your competitors (without losing any clients) (1:45)
- How to break through your next income plateau with the “marriage” principle (4:32)
- The weird way making your client jump through hoops inspires them to brag about you (and send you referrals) (10:27)
If you found a golden nugget of wisdom in this episode, share it on social media with the hashtag #ResultsLeaderFM to help spread the word.
