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The Customer Is Always Wrong

I find it funny when people say, "The customer is always right."
 
This doesn't make any sense. If the customer was always right, why would they need you?
 
It reminds me of a show I was watching the other day. A lady entrusted the care of her pooch to a careless friend. Instead of feeding the dog at set intervals, she poured the entire sack of food on the floor. She thought the dog would eat only what it needed.
 
If you've had a dog then you know, they'll eat everything in sight. Even if they're already full. That's exactly what this dog did, and he ended up with a wicked tummy ache.
 
So it is with our customers. We can't give them everything and expect them to know what to do. It's up to us to lead them in the right direction. That way we ensure they get the results they're looking for.
 
I can already hear some of you saying, "J.R. are you comparing our customers to dogs?" Not at all, I'm making a simple analogy.
 
You definitely want to take good care of your customers. You want to treat them right, respect them, and make sure they have a great experience with you.
 
But, if you're not leading your customers - then you're not bringing any value to the equation. Kind of like that careless dog sitter. Your customers will end up with a wicked tummy ache if you don't take care of them.
 
Remember: The customer isn't always right. That's why they need us to guide them.


How Entitlement is Killing The American Dream


I don't talk about him too much, but I have a younger brother.
 
The reason you never hear about him is because I don't have anything nice to say. Rather than be mean, I keep my big mouth shut.
 
Back when Dad and I first got into Real Estate Investing we were fixing and flipping properties. We'd buy the properties, strap on tools and fix them, then sell.
 
When my little brother found out what we were doing he wanted a piece of the action. The only problem was that he didn't want to do any work. All he wanted was to get paid.
 
I used to think this was a problem unique to my little brother. As I look around America today, I see this same attitude everywhere. Every snowflake thinks they're entitled to rewards because they're sucking air.
 
Entitlement is killing The American Dream.
 
People think they deserve things even though they haven't worked for them. If you can't tell, the thought of entitlement makes me retch.
 
On the flip side there's this thing called "Expectancy."
 
When we do good things we can expect to have good thangs happen for us and through us.
 
Expectancy is a good thing.
 
For more on Expectancy vs Entitlement, listen to Daddy's Working Podcast:


Why God Wants You To Be Filthy-Stinking Rich

Have you ever heard the story of talents from the Bible?

If not, I'll give you the cliff notes version. A master is leaving for a journey. Before leaving, he entrusts 3 of his servants with bags of gold.

The first servant gets 5 bags, the second servant gets 2 bags, and the last gets 1.

When the master returns from his journey he meets up with his servants. The one with 5 bags has turned it into 10 bags. The master rewards him with more responsibility. The one with 2 bags has turned it into 4 bags. The Master rewards him with more responsibility.

The servant who only had 1 bag returns the single bag to his master. The master is furious and calls the servant wicked and lazy.

The moral of the story is simple.

When you have treasure, it's your job to multiply it. When you're able to multiply your treasure, you can do more good.

This is the reason I like to say, "God wants us to be filthy stinking rich."

If we're blessed with treasure, and we multiply it, we can do more good in this world.


How Working Dumber (Not Smarter) Is The Key To Exponential Growth


Scrolling through IG the other day I saw the funniest post. It read, "If hard work pays, show me a rich mule."

It's common Guroob hype to tell us that working smarter, not harder is the key to success.

But you know what? This is a big fat lie.

I tried the working smarter thing for my first 15 years in business. And I always ended up with more work and less profits.

It wasn't until a mentor taught me the truth that I finally unlocked the growth I had always wanted.

When you are the smart one, you have all the answers. When you have all the answers your team won't think for themselves. Working smarter is a trap that will make your entire business dependent on you.

You want to unlock exponential growth in your business?

The key is to work dumb and hire smart.


The Uncommon Reason We Must Embrace Failure


I was a straight "D" student in High School. Some people said I was a rebel. Looking back I'd say I was more of a reject. And this turned out to be a big blessing.

Schools teach us that passing is good and failure is bad.

This creates a terrible fear of failure in most kids. They'll do anything to pass. They'll do anything to fit in. They don't want to be an outcast. They don't want to fail.

The problem with "passing" is we don't learn anything. Failure is where the learning happens. When we fail we find out we're off track. This gives us a chance to adjust and get better.

Learning to embrace failure is the only way to grow, get better, and live a life of uncommon freedom.

I've got a gift for you today. It's a tool that'll help you turn failures into opportunities.


Why Work-Life Balance is B.S.


I There's a crazy idea out there that says we can find work-life balance. As if there is some secret to finding balance in your life.

The productivity Guroobs want you to believe balance is achievable. Their entire industry depends on it. All we have to do is follow their advice. Buy their Books. Invest in their courses. And someday we will find this illusive balance.

Fact is, there is no such thing as work-life balance. Balance is like perfection, it doesn't exist. The quest for balance is like running on a hamster wheel. No matter how fast you go, or how hard to push, you'll go no where.

Don't you fret my friend. While we can't find work-life balance, there's something better.

Instead of trying to find balance, what we must look for is work-life harmony. Our life is a beautiful song. With high notes, low notes, and crescendos.

Ready to make beautiful music in your life? Check out this short audio I recorded for you


The Truth About "Waiting For The Right Time"


I People are always waiting for...⁣

The Right Time.⁣

The Problem is.⁣

There Is No Right Time.⁣

Whatever You've Been Putting Off...⁣

The Time Is Right Now


How "The Law of Borrowed Belief" Gives You Limitless Success


I don't know how you grew up. If you grew up like I did, believing in a better life was a pipe dream. Everyone around me was going no where, fast.

Being rich and successful was something reserved for other people. Not us. When you grow up this way it's easy to have no dreams and low expectations.

If you want to break free from this mental prison you'll have to find people who think better than you. At first you'll find them in books. Then you'll find them in podcasts. With enough practice and enough work, you'll meet these people in real life.

Getting around the right people, with the right thinking, is the key to limitless success.

Today, I want to share something very special with you.

No matter where you've come from. No matter what limits you think you have. There's one way to break free and make your dreams come true.

It's called "The Law Of Borrowed Belief."

I recorded a short audio that'll show you exactly how it can work for you.  

Click the button below to listen now:


Why It's Better To Receive, Then Give


A while back me and Cupcake were looking for schools for Huddy. We toured several different schools until we found one we liked. The teachers were great. The facilities were spotless. And it was only 5 minutes from our house.

We thought this was the one. Everything seemed perfect until the very last stop on the tour. Our guide showed us a sign that read, "It's better to give than receive." She told us they were teaching their kids that giving is better than getting.

On the surface this sounds like a nice thing. But I knew better. I grabbed Cupcake by the hand and yanked her out of there.

Why? Because if we give everything away we have nothing.

The truth is, when our cup overflows we have an abundance to share with the people around us. That's why it's better to receive, then give.


How To Find Your Why


People say, "If you're why is big enough nothing can stop you." The problem is, most people don't know why they do anything. They're running on autopilot.

Finding your why is easier than you think. You can figure it out in the next 30 days. Here's how:

1. Get yourself a notebook.
2. Every morning and every night, write down 5 things you're grateful for.
3. At the end of 30 days review.

When you look back you'll find things you've repeated over and over again.

Those things you've repeated are your "Why."


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