It's something that has been ringing in my ears since I broke bread with my buddy Ben Settle a couple of months ago.
I think it's one of his eMail Players rules.
Anyways, Cupcake and I took Dong to meet Santa for the first time yesterday.
Somehow we got roped into staying a few days at this fancy hotel down in the tourist area for a couple of nights to do a bunch of Christmas activities.
After our check-in we got to our room and called to have our bags brought up.
I was put on hold and I heard this message about how the hotel prides themselves in terrific customer service. They went on to say their team are a bunch of stars because they're all trained in the absolute best customer service. After being on hold for eight minutes and hearing this message at least three times I was greeted by some rude chick who said our bags wouldn't be up for another 30 minutes. Which is twice as long as the girl at the front desk told me.
That's when it clicked.
Their message said they cared about customer service, but their actions showed something different.
"If you gotta say it, you ain't it." finally made sense to me.
So I'm changing my tune.
I'm not gonna tell you about the great year I've had and how my company has grown enough to take care of me, Cupcake, and Dong.
You can do your own research and figure out if that's accurate or not.
I'll just invite you to get an inside look at three major things I've done this year that have changed my view on business and what I thought I was possible.
I'm sharing every last detail inside the next Podcast Mogul Newsletter http://PodcastMogul.com
Maybe these things will work for you, maybe they won't.
I don't know.
Producer Jonathan
